- Consumer is RESPONSIBLE for return it to our service center.
- We will not ship replacement merchandise until receipt of damaged or defective item.
- One for one replacement for the ones you have already used and are at least 50% full in powder weight.
- Defective products that you have already used and are less than 50% full in powder weight, you will be charged 50% of original purchase price for one for one replacement.
- All defective or damaged returns are subject to verification by our technical staff.
- We recommend a shipping method that is traceable so that your shipment will not be lost in the mail.
- Failure to return a product within the return period will be deemed to be an acceptance of the product.
- We PROMISE to refund you if the replacement still fails in your equipment.
- Shipping & Handling charges are non-refundable.
- Customers receiving free shipping will be charged RM 15.00 for handling if their order is returned for a refund of the original purchase price.
- Most merchandise may be refunded within 10 working days of receiving your returned product.
- Genuine Original OEM cartridges are non-refundable.
- If you want to cancel an order, please call us or fax to 03-7842 6876 (include order number & full name). We don’t accept email order cancellation.
- A 50% restocking fee will be added to cancellations that have been shipped out.